Procedure for environmental management on Encanto Hotels. Its application in Caballeriza hotel, Holguín, Cuba.

Abstract

The hotel services strive to maintain a responsible attitude regarding environmental aspects and impacts. The objective  was to implement a procedure for environmental management that, in a transversal way, acts on the set of activities that are executed in the services of Encanto Hotels, focused on the strategic, operational and support components, so that favor environmental protection in the organization. Theoretical, empirical and statistical methods were used, as well as instruments for the analysis and interpretation of the results, based on the provisions of the Cuban standards ISO 14001:2015 Environmental Management System. Requirements with guidance for its use; the Methodology for National Environmental Recognition and the dimensions and theoretical approaches analyzed. As a result, a procedure consisting of four phases and 17 steps was designed, which was partially applied in the Caballeriza hotel belonging to the Encanto Hotels complex in Holguín, specifically until phase two. The diagnosis of each component was carried out, as well as the proposal of the policy, the objectives and the strategic actions to achieve the transformation of the identified problems. As conclusions, it is possible to strengthen the environmental management in the hotel and strategic actions are drawn up to improve its services.